For RENTER customers

Please log in to a billing panel and use the ticket system in your account to contact our experts.


If you want to become our client

По любым предпродажным вопросам и вопросам сотрудничества используйте личный кабинет или пишите на e-mail: dedic@renter.ru

If you have any pre-sale questions and the issue of cooperation, use Your Account or send an email: dedic@renter.ru


If you want to to file a complaint on the quality of services provided (to write to the supervisor)

If you are dissatisfied with the quality of services provided, the work of technical support, the work of customer service department or the technical characteristics of services please email us: : complain@renter.ru


If you want to to file a complaint on the content

Complaints should be submitted on the e-mail: abuse@renter.ru

The complaint must include:

  • - Name of applicant (full name - for individuals, the full name of the organization - for legal entities);
  • - Mailing address - for legal persons;address of residence - for individuals (index, region, city/town, street, house, housing, apartment / office). The operator will send a response to the complaint to this address.
  • - Certificate of state registration of organization - for legal entities; Identity document (passport or document substituting it) - for individuals (not required);

The complaint must contain the reasons for its submission and the substance of the complaint. In the case of posting on the site any material / documents / information, etc., that infringe on the copyrights, you must specify the full links to the page of the web-site on which this information and materials was posted.

You must attach copies of documents certifying the applicant's copyrights or web links to such documents to the claim.


Our details

Company name: LLC "Step Media"

ITN 7724728100

PSRN: 1097746760320

Mailing address: 141707, Moscow. reg., Dolgoprudny, Zhukovskogo Str., 3

Legal address: 109386, Мoscow, Krasnodonskaya Str.,19 building 2

Details of "STEP MEDIA"